Course Outline

Session1:Introductionto CSR

  • Definitionof CSR
  • ImportanceofCSRinbusiness operations
  • CSRimpactoncustomer satisfaction
  • OverviewofCSRrequirementsand standards

Session2:IdentificationandManagementof CSR

  • Identificationof CSR
  • Mappingcustomerrequirementsto CSR
  • Importanceofcommunicationwith customers
  • CSRmanagement strategies

Session3:CSRandQualityManagement Systems

  • ImpactofCSRonqualitymanagement systems
  • CSRrequirementsinISO 9001:2015
  • IntegrationofCSRintoqualitymanagement systems
  • AuditingCSR implementation

Session4:EffectiveImplementationof CSR

  • StepsrequiredforeffectiveCSR implementation
  • CSRimplementationbest practices
  • MonitoringandmeasuringCSR effectiveness
  • ContinuousimprovementofCSR implementation

Requirements

This course is designed for quality professionals and individuals responsible for managing customer-specific requirements in organizations.

 14 Hours

Number of participants


Price per participant

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