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Course Outline
1. Designing the experience in collaboration with the customer - introduction
- Points of contact in preparing an offer
- Understanding the customer - the right questions and creating a context of cooperation
- Voice of customer - customer's wishes and customer requirements
- Critical to Quality & business value - initial consensus in understanding what we offer
- How to ask questions and determine what is worth doing - features, check box ? product features or added value ?
2. Formulating the vision of the project
- Project goal and vision
- Tools and techniques for creating a product/project vision implementations: Canvas model - objectives, business value, benefits, costs
3. Effective communication- an introduction to aspects of effective communication
- Customer communication process
- Effective communication and feedback model in collaboration
- Thinking styles and action styles in interaction with customers
- Communication conflicts and communication between styles - Why do we not always understand customers and how to change?
- Tools and techniques for effective communication in customer interactions
- "In the customer's shoes"- "being in a different style of communication" - De Bono hats.
4. Identification of business value in interaction with the customer implementation project
- Who is the customer and why you should identify end users - personalization as a basis for understanding customer needs
- Identifying customer requirements based on goals and benefits
- Identifying customer requirements based on process - check lists
- Identification of customer requirements based on deliverables of the project - check lists
- Defining acceptance criteria - how do we know, that the customer's needs will be met - check lists
- Prioritization of customer requirements as a basis for effective organization of the implementation project
5. Project organization
- Planning the project organization structure - stages and products of project stages
- Planning work with business value, requirements, tasks
6. Decomposition of project deliverables, scheduling
- Decomposition of project products into tasks and creation of schedules
7. Project estimation and pricing
- Cost categories in IT projects
- ROI (return on investment) and TCO (total cost of maintenance)
- Charges in projects
- Estimation / pricing techniques
8. Preparation of materials for bid / contract / project - Project charter as an example of substantive input
9. Refinement - summary of the workshop
- workshop: summary of the training in the SSC formula using facilitation techniques
- Start - what I will implement as a new best practice
- Stop - what I will stop
- Continue - what I will continue to apply
Requirements
The training requires no additional preparation.
14 Hours
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
